Privacy Policy

Who we are

Scoot Bansko rents electric scooters in Bansko, Bulgaria. For anything about your data, contact us at info@scootbansko.com or WhatsApp +33 7 7576 4376.

What we collect and why

• Booking details (name, email, phone, rental dates): needed to create and manage your booking and send you confirmations. Legal basis: performance of a contract.
• Rental waiver details (date of birth, nationality, passport/ID number, signature): needed for the rental agreement itself. These are kept for 12 months after the rental ends, then deleted automatically.
• Payment: handled entirely by Stripe. We never see or store your card number.
• How you found us (the referring website or campaign link on your first visit): stored with your booking so we know which channels work. It contains no personal information beyond that.

Reviews

After a rental we may email you a private link to review it. If you leave a review, we store your star ratings, what you wrote, anything you put in the private note, how you chose to show your name and an optional country, linked to your booking. A written review also gets a personal discount code, which Stripe holds like any other promotion code.

Published reviews show your first name and the initial of your last name, or “Anonymous renter” if you prefer, never your email, phone or booking reference. The private note is never published. We may reply to your review in public.

Every review email has a link to stop review emails; emails about your bookings still arrive. To have your review removed or deleted, email info@scootbansko.com. Legal basis: our legitimate interest in showing honest feedback from real customers.

Analytics cookies (only with your consent)

If you press Accept on our cookie banner, we use PostHog (hosted in the EU) to understand how visitors use the site: pages viewed, buttons clicked, and anonymised session replays that help us fix confusing parts of the booking flow. We don't run ads and we don't sell data.

If you press Decline, no analytics run at all. You can change your mind any time by clearing this site's data in your browser, the banner will ask again. We also use Vercel's cookieless, aggregate page statistics, which store nothing on your device.

Who processes data for us

Stripe (payments), Supabase (secure database hosting), Resend (transactional email), Vercel (website hosting), and PostHog EU (analytics, only with consent). Each processes data only on our instructions.

Your rights

Under the GDPR you can ask for a copy of your data, have it corrected or deleted, restrict or object to processing, and take your data elsewhere. Email info@scootbansko.com and we'll act on it. You can also complain to the Bulgarian Commission for Personal Data Protection (КЗЛД, cpdp.bg).